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Return & Refund Policy

At ChicChonies, your satisfaction is our priority. We are committed to ensuring a smooth and stress-free experience. If for any reason you are not completely satisfied with your purchase, our Return & Refund Policy is designed to provide you with peace of mind.

Eligibility for Returns

To qualify for a return, items must be:

• Unopened and Unused: Due to the intimate nature of our products, only items in their original, unopened packaging are eligible for return.
• Returned Within 30 Days: Returns must be initiated within 30 days of the delivery date. Please keep your proof of purchase for a smoother process.

Non-Returnable Items

For hygiene and safety, the following items are non-returnable:

• Opened or used products
• Items marked as final sale
• Digital products (e.g., gift cards)

Initiating a Return

To start a return:

1. Contact our Customer Support team at support@chicchonies.com with your order number and reason for return.
2. Our team will provide you with return instructions and a return authorization if your item qualifies.
3. Please ensure your item is securely packaged to avoid any damage in transit.

Refund Process

• Once we receive your return, we’ll inspect the item and notify you of the approval status.
• Approved returns will be refunded to your original payment method within 7-10 business days. Unfortunately, the cancellation is subject to a 10% fee, as we incur expenses from the credit card companies.
• Please note that shipping fees are non-refundable.

Exchanges

We currently do not offer direct exchanges. If you wish to purchase another item, please initiate a return for the eligible item and place a new order.

Questions?

For your convenience, you can also fill out our Support Form on the website to reach our team directly.