Terms of service

SECTION 1 - APPLICABILITY

This Return and Refund Policy (“Policy”) has been written for buyers of Chic Chonies. In this Policy, the terms “product” and “item” have been used interchangeably to describe any other product that you as a buyer have bought from our website. Under this Policy products/items bought from our website can be returned under certain conditions. Please ensure that you understand our policy and that all criteria are met before physically sending any items back to us. This policy has been written using simple language and simple words. No relaxation of any kind will be awarded to you if you have been unable to understand any terms or rules of this policy. In case of confusion make sure to e-mail us as soon as possible.

SECTION 2 – CANCELLATIONS

You can cancel at any time before the products are dispatched. In the case of successful cancellation, the complete amount will be refunded back to you in the original method of payment. The cancellation is subject to a 10% fee, as we incur expenses from the credit card companies.

If your products have been dispatched after the order confirmation, you will not be able to cancel the order. However, you can initiate a return under certain conditions listed below under SECTION 3 and SECTION 4.

SECTION 3 – TIME LIMIT AND TERMS OF RETURN

The following conditions must be met:

Manufacturing Defects and Damaged Goods

Any defects must be reported within 14 days from the date of the order.

Please take videos and photos of the item to show how it is defective. We will request these photos and videos when you submit a claim.

SECTION 4 - HOW TO INITIATE CHANGE OF MIND RETURN

We regret to inform you that we do not accept returns or exchanges due to a change of mind.

At Chic Chonies, we prioritize the utmost hygiene and quality standards for our products. We understand the importance of your satisfaction with our products; however, considering hygiene concerns, we cannot accommodate returns or exchanges. This is to ensure the safety and well-being of our customers, 

Exceptions may be made for items damaged upon arrival or if the product received is incorrect. In such cases, please contact our customer service team within 14 day of receiving the product, and we will assist you promptly.

SECTION 5 - CONTACT US

If you have any inquiries, make sure to contact us through any of the following methods: support@chicchonies.com. 

CHANGES TO OUR POLICY

This policy supersedes all prior policies or conflicting information that may still be present on our website including any writings, communication, transcripts, or agreements with our support staff concerning the subject matter hereof. All such other policies, writings, or agreements will have no further force or effect.

We reserve the right to change this policy at any time without notice. This policy applies to all purchases, agreements, and contracts. Please contact our support staff if you need further information.